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Frequently Asked Questions

 
 
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How do I book an appointment?

In-Studio Appointments:

Each month, we release new in-studio appointment dates and times in Tulsa. These slots are first-come, first-served, so be sure to stay updated by following us on social media for release announcements. Click here to book your appointment!

Pop-Up Locations:

We also offer pop-up events in collaboration with retail stores. Dates, times, and locations will be announced as soon as they are confirmed.

Got a location in mind? We love to travel! If you'd like us to visit your area, feel free to reach out and suggest a location. We'd love to hear from you!

What can I expect at my appointment?

When you arrive, you’ll fill out a quick order form and select your impression details. From there, we’ll take the impressions—and you’re all set! The entire appointment takes about 15 minutes. Simple, sweet, and stress-free.

How many pieces can I create during one appointment?

We recommend booking one 15-minute in-studio appointment for every four items you'd like to order. That said, you're welcome to make as many pieces as you'd like during your scheduled time—we’ll make it work!

Can I bring my pet to my impression appointment?

Yes! Pets are welcome! Just be sure to have them on a leash and bring along a few treats if needed.

How long before I get my final impression back?

Because of the delicate nature of the clay and the fully custom, handmade-to-order process, please allow 4–6 weeks for your piece to be completed (6 - 8 weeks during our busy seasons!). We’ll notify you as soon as your order is ready for pick up!

What forms of payment are accepted?

We accept cash, card, or Venmo — whatever works best for you!

What happens if my piece gets damaged?

Kiln & Clay Disclaimer

While rare, the delicate nature of clay and the high heat of the kiln can sometimes cause cracking or glazing imperfections. If this happens, we’ll notify you and remake your piece at no additional cost.

Do you offer gift certificates?

Yes! You can purchase gift certificates here. Hard copies of gift certificates are also available at pop ups or can be purchased in person. They make a thoughtful and meaningful gift for any occasion!

 
 
 

More questions?

Fill out the form below or send us an email. We’ll be in touch ASAP!

 
 
 

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@The.Handprint.studio